Call Centre Integration and Convergence

Find out how our technical and campaign expertise could help you boost performance and effectiveness.

We can share our extensive knowledge of telephony, such as the i3 EIC platform (including specialised dialler integration and call scripting), bespoke telephone handler development, IVRs and call analysis. We offer design and implementation of outbound campaigns, inbound campaigns and blended call scenarios, with full skills-based call routing. WCT can also provide the services to implement pro-active telephony and market communications.