Technology, Expertise and skill Base
Methodologies & Process
Who better than a Microsoft Gold Partner to provide full application lifecycle development? Software solutions tailored to your specific needs, backed up with a full range of implementation and training services. And that includes aftercare support, incorporating our Service Desk with remote log-in capabilities – almost like having a support specialist sitting by your side.
We offer a broad range of consultancy services. Everything from requirement gathering to helping you define your IT strategy to developing your ideal technical infrastructure. And, because of our experience across a range of industries, clients value our advice on business processes and best practice.
Our professionally hosted services eliminate the hassle of managing IT technical and human resources.
And our latest virtual server technology delivers all the power you need, without the overheads of load balancing, firewall management, regular backup, software maintenance, Microsoft patches or hardware upgrades.
We even monitor the important metrics associated with your network - an on-line'intensive care unit', complete with extensive alerts. That’s why we are ideally placed to provide Software-as-a-Service.
Gone are the days when computers churned out reams and reams of data. Today it is possible to be highly selective and that’s where we can help. We can design and build everything from regular reporting that cuts straight-to-the-quick to complex Management Information solutions, including management dashboard displays.
Using the advanced features of the Actuate BIRT reporting platform, we are able to leverage data from disparate sources, bringing your data together into meaningful views. And you can push your data out to people, exactly when it’s needed, using report subscriptions, via email and SMS alerts.
Our reporting solutions can be hosted and managed by WCT and delivered over the web, or integrated with your own existing applications. Your choice.
We can share our extensive knowledge of telephony, such as the i3 EIC platform (including specialised dialler integration and call scripting), bespoke telephone handler development, IVRs and call analysis. We offer design and implementation of outbound campaigns, inbound campaigns and blended call scenarios, with full skills-based call routing. WCT can also provide the services to implement pro-active telephony and market communications.